NCS Pallet Exchange Service

Northland only exchanges good for good

• Our clients will not accept substandard pallets when we ship out, so we cannot give credit for them on inbound's. In some cases, carriers may be required to stack product off of bad pallets and onto good.
• We do not keep an inventory of bad or substandard pallets for exchange.

What is a good pallet?

• Must be a GMA four way entry pallet.
• No missing or broken boards or runners.
• No double runners, plugs or patches.
• No softwood pallets.
• Must be no obvious contamination or infestation (blood, oil, bugs, bird droppings, etc.) In extreme cases of contamination or suspected infestation, Northland may not allow pallets in its facilities.

Sorting pallets

• Carriers are NOT permitted to use our loading docks to sort pallets. This ties up valuable dock and door space and is an injury risk in areas of heavy forklift traffic.
• Northland staff will sort pallets at no charge, however, the substandard/rejected pallets become the property of Northland Cold Storage.
• Northland will sort large quantities of pallets on a for hire basis at the hourly rates in effect at the time. (Substandard pallets returned to carrier.)

Pallet accounts (banking)

• Generally no.
• Northland staff will sort pallets at no charge, however, the substandard/rejected pallets become the property of Northland Cold Storage.
• All of our clients have pallet accounts with us. Certain carriers who work on a contract basis for Northland Cold Storage or Northland Freight Services may set up a pallet account with prior approval. Northland will not store pallets for carriers at no charge.