Our clients will not accept substandard pallets when we ship out, so we cannot give credit for them on inbound's. In some cases, carriers may be required to stack product off of bad pallets and onto good.

We do not keep an inventory of bad or substandard pallets for exchange.

Must be a GMA four way entry pallet.

No missing or broken boards or runners.

No double runners, plugs or patches.

No softwood pallets.

Must be no obvious contamination or infestation (blood, oil, bugs, bird droppings, etc.) In extreme cases of contamination or suspected infestation, Northland may not allow pallets in its facilities.

Carriers are NOT permitted to use our loading docks to sort pallets. This ties up valuable dock and door space and is an injury risk in areas of heavy forklift traffic.

Northland staff will sort pallets at no charge, however, the substandard/rejected pallets become the property of Northland Cold Storage.

Northland will sort large quantities of pallets on a for hire basis at the hourly rates in effect at the time. (Substandard pallets returned to carrier.)

Generally no.

Pallets may be purchased with cash or negotiable checks (no personal or business checks accepted, no credit cards). Pallets are taxable unless carrier has a valid exemption certificate on file with Northland Cold Storage.

All of our clients have pallet accounts with us. Certain carriers who work on a contract basis for Northland Cold Storage or Northland Freight Services may set up a pallet account with prior approval. Northland will not store pallets for carriers at no charge.